CONTACT SUPPORT
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EMAIL ADDRESS:
SUBMITTED BY
...
Alex Gallardo
Alex Trevino
Dante Albarran
Diego Tapia
Elizabeth Saavedra
Gary Justice
Helen Alvarado
Jackie Lopez
Keith McKeague
Maribell Colin
Michelle Martinez
Regina Guerra
Renae Torres
Robert Milligan
Sarah Arellano
Tonya Carrington
Terri Cole
Virginia San Juan
Ashley Jeffcoat
anna.saavedra@concordeaa.com
ATTENTION
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7454 SERVICE
COLLECTIONS DEPARTMENT
CUSTOMER SUPPORT
INSURANCE DEPARTMENT
OPERATIONS - ROBERT MILLIGAN
OTHER
SECONDARY RECIPIENT (Optional)
...
7454 SERVICE
OPERATIONS (ROBERT MILLIGAN)
INSURANCE DEPARTMENT
CUSTOMER SUPPORT
COLLECTIONS DEPARTMENT
OTHER
THIRD RECIPIENT (Optional)
...
7454 SERVICE
OPERATIONS (ROBERT MILLIGAN)
INSURANCE DEPARTMENT
CUSTOMER SUPPORT
COLLECTIONS DEPARTMENT
OTHER
SHORT DESCRIPTION
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Assistance with CPI Claim
First - 30 - Special Handling
Multiple Comebacks / Can't Fix - Need New Plan of ActioN
Expensive Warranty Repair - Need Approval
Expensive Customer-Pay Repair - Need Finance Options
Request for Vouchers / Deferment
Request for Account Credit
Request to Open Support Ticket
Request for Trade
Repairs Delayed - No ETC
Upset Customer Need Mitigation
Vehicle Ready But Account is Past Due
VTI Likely
Other
AGENT
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Jackie Lopez
Keith McKeague
VEHICLE YEAR, MAKE AND MODEL:
ACCOUNT STATUS
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Current
Past Due
Othere
PAY HISTORY
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EXCELLENT: $0 to 20 in Late Fees
GOOD: $21 to $40 in Late Fees
AVERAGE: $41 to $60 in Late Fees
FAIR: $60 to $80 in Late Fees
POOR: $80 or More In Late Fees
VEHICLE LOCATION
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With Customer
Service
Other
ESTIMATED TIME TO COMPLETE REPAIRS
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ONE DAY
2 - 3 DAYS
1 WEEK
10 DAYS
2 WEEKS
3 WEEKS OR MORE
NO ETC
OTHER
HOW WOULD YOU LIKE THE ISSUE(S) TO BE RESOLVED:
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