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Knowledge base
Auto City Customer Handbook
Video Tutorials
7
WELCOME TO THE AUTO CITY FAMILY
10 & DONE REFERRAL PROGRAM
INSURANCE REQUIREMENTS
LOAN CAR POLICY & DISCLOSURES
CUSTOMER MAINTENANCE REQUIREMENTS
View all 7
Customer Benefits
4
LOVE IT OR LEAVE IT PROGRAM
CREDIT BUREAU REPORTING
CUSTOMER SUPPORT DESK
10 & DONE REFERRAL PROGRAM
The Referral Wizard App
5
INSTALLING THE APP
REFERRING SOMEONE
TRACKING YOUR REFERRALS
USING THE WIZARD TO MANAGE YOUR CONCORDE ACCOUNT
THE REFERRAL WIZARD VIDEO
Vehicle Service
6
YOUR MAINTENANCE RESPONSIBILITIES
DISCOUNTED OIL CHANGES
CHECK ENGINE LIGHTS
CHECK ENGINE LIGHTS
BRAKES
View all 6
Limited Warranty Information
5
GENERAL SUMMARY OF LIMITED WARRANTY
LIMITED WARRANTY TERM
HOW TO REQUEST A WARRANTY REPAIR
WHAT IS COVERED BY YOUR LIMITED WARRANTY
WHAT IS NOT COVERED
Routine Maintenance & Check Engine Lights
0
Air Bag Disclosure
1
AIRBAG DISCLOSURE
Loan Car Policy
3
CIRCUMSTANCES WHERE LOAN CARS MAY BE PROVIDED:
REQUIREMENTS FOR USE OF A LOAN CAR:
RESTRICTIONS REGARDING THE USE OF A LOAN CAR
Comprehensive & Collision Insurance
3
CUSTOMER PROVIDED INSURANCE
DEALER PROVIDED INSURANCE
ACCIDENT PROCEDURES
Making Payments
4
PAY VIA THE REFERRAL WIZARD MOBILE APP
WHAT IF I CAN'T MAKE MY PAYMENT?
CONSEQUENCES OF LATE PAYMENTS
DO WE REPORT TO THE CREDIT BUREAU?
10 & DONE REFERRAL PROGRAM
1
ABOUT THE PROGRAM
Account Maintenance
2
PAYING OFF YOUR ACCOUNT
CHANGE OF ADDRESS / PHONE NUMBER / EMPLOYER
PayNearMe QUESTIONS & ANSWERS
IMPORTANT DATES
1
IMPORTANT DATES
What Payment Options Does PayNearMe Provide?
2
Options For Making Payments
How Do I make A Cash Payment
What Fees Does PayNearMe Charge?
1
PayNearMe Convenience Fees:
When Does The Switch To PayNearMe Go Into Effect?
1
Important Dates:
Payment Amount, Processing and Posting
5
Understanding How Your Payment Will Appear
How Do I Know If My Payment Has Been Completed?
How Do I Lookup A Payment To View A Detailed Receipt Online (cash only)?
How Do I Register My PayNearMe card? (Cash only)
I Need A Refund. What Should I do?
Where Do I Go To Make My Payment Online?
1
Online Payment Portal
Where Can I Make My Payment In Person?
1
Making Your Payments In Person
What Is PayNearMe?
2
What Is PayNearMe?
How Secure Is My Data?
How Do I know If My Payment Has Been Completed?
1
How do I know if my payment has been completed?
Need Immediate Assistance?
1
Where Do I Go For Immediate Assistance?
How Do I Request A PayNearMe Card or Barcode?
1
How Do I Request A Card or Barcode?
Credit Card Payments
1
Can I Pay With A Credit Card?
Debit Card Payments
1
Payments Made Using A Debit Card
Bank Account Payments
1
Payments Made Using Your Bank Account
Text Payments
1
Paying By Text / Smart Link