Customer Support Desk

Making Payments 15

• WAYS TO MAKE YOUR PAYMENTS
• WHAT IF I CAN'T MAKE MY PAYMENT?
• CONSEQUENCES OF LATE PAYMENTS
• DO WE REPORT TO THE CREDIT BUREAU?
• Understanding How Your Payment Will Appear

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INSURANCE REQUIREMENTS 4

• CUSTOMER PROVIDED INSURANCE
• DEALER PROVIDED INSURANCE
• ACCIDENT PROCEDURES
• INSURANCE REQUIREMENTS

Vehicle Service 7

• WHAT TO DO IF YOUR VEHICLE NEEDS SERVICING
• YOUR MAINTENANCE RESPONSIBILITIES
• CHECK ENGINE LIGHTS
• CHECK ENGINE LIGHTS
• BRAKES

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HELPFUL VIDEOS 8

• WELCOME TO THE AUTO CITY FAMILY
• 10 & DONE REFERRAL PROGRAM
• INSURANCE REQUIREMENTS
• CUSTOMER MAINTENANCE REQUIREMENTS
• LIMITED WARRANTY DISCLOSURE

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Account Maintenance 2

• PAYING OFF YOUR ACCOUNT
• CHANGE OF ADDRESS / PHONE NUMBER / EMPLOYER

Limited Warranty Information 5

• GENERAL SUMMARY OF LIMITED WARRANTY
• LIMITED WARRANTY TERM
• HOW TO REQUEST A WARRANTY REPAIR
• WHAT IS COVERED BY YOUR LIMITED WARRANTY
• WHAT IS NOT COVERED

Customer Benefits 4

• LOVE IT OR LEAVE IT PROGRAM
• CREDIT BUREAU REPORTING
• CUSTOMER SUPPORT DESK
• 10 for 10 REFERRAL PROGRAM

The Referral Wizard App 5

• INSTALLING THE APP
• REFERRING SOMEONE
• TRACKING YOUR REFERRALS
• USING THE WIZARD TO MANAGE YOUR CONCORDE ACCOUNT
• THE REFERRAL WIZARD VIDEO

Need Immediate Assistance? 1

• Where Do I Go For Immediate Assistance?

Routine Maintenance & Check Engine Lights 0

Air Bag Disclosure 1

• AIRBAG and SAFTETY EQUIPMENT DISCLOSURE

10 for 10 REFERRAL PROGRAM 1

• ABOUT THE PROGRAM