Customer Support Desk

Video Tutorials 7

• WELCOME TO THE AUTO CITY FAMILY
• 10 & DONE REFERRAL PROGRAM
• INSURANCE REQUIREMENTS
• LOAN CAR POLICY & DISCLOSURES
• CUSTOMER MAINTENANCE REQUIREMENTS

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Customer Benefits 4

• LOVE IT OR LEAVE IT PROGRAM
• CREDIT BUREAU REPORTING
• CUSTOMER SUPPORT DESK
• 10 & DONE REFERRAL PROGRAM

The Referral Wizard App 5

• INSTALLING THE APP
• REFERRING SOMEONE
• TRACKING YOUR REFERRALS
• USING THE WIZARD TO MANAGE YOUR CONCORDE ACCOUNT
• THE REFERRAL WIZARD VIDEO

Vehicle Service 6

• YOUR MAINTENANCE RESPONSIBILITIES
• DISCOUNTED OIL CHANGES
• CHECK ENGINE LIGHTS
• CHECK ENGINE LIGHTS
• BRAKES

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Limited Warranty Information 5

• GENERAL SUMMARY OF LIMITED WARRANTY
• LIMITED WARRANTY TERM
• HOW TO REQUEST A WARRANTY REPAIR
• WHAT IS COVERED BY YOUR LIMITED WARRANTY
• WHAT IS NOT COVERED

Routine Maintenance & Check Engine Lights 0

Air Bag Disclosure 1

• AIRBAG DISCLOSURE

Loan Car Policy 3

• CIRCUMSTANCES WHERE LOAN CARS MAY BE PROVIDED:
• REQUIREMENTS FOR USE OF A LOAN CAR:
• RESTRICTIONS REGARDING THE USE OF A LOAN CAR

Comprehensive & Collision Insurance 3

• CUSTOMER PROVIDED INSURANCE
• DEALER PROVIDED INSURANCE
• ACCIDENT PROCEDURES

Making Payments 4

• PAY VIA THE REFERRAL WIZARD MOBILE APP
• WHAT IF I CAN'T MAKE MY PAYMENT?
• CONSEQUENCES OF LATE PAYMENTS
• DO WE REPORT TO THE CREDIT BUREAU?

10 & DONE REFERRAL PROGRAM 1

• ABOUT THE PROGRAM

Account Maintenance 2

• PAYING OFF YOUR ACCOUNT
• CHANGE OF ADDRESS / PHONE NUMBER / EMPLOYER

IMPORTANT DATES 1

• IMPORTANT DATES

What Payment Options Does PayNearMe Provide? 2

• Options For Making Payments
• How Do I make A Cash Payment

What Fees Does PayNearMe Charge? 1

• PayNearMe Convenience Fees:

When Does The Switch To PayNearMe Go Into Effect? 1

• Important Dates:

Payment Amount, Processing and Posting 5

• Understanding How Your Payment Will Appear
• How Do I Know If My Payment Has Been Completed?
• How Do I Lookup A Payment To View A Detailed Receipt Online (cash only)?
• How Do I Register My PayNearMe card? (Cash only)
• I Need A Refund. What Should I do?

Where Do I Go To Make My Payment Online? 1

• Online Payment Portal

Where Can I Make My Payment In Person? 1

• Making Your Payments In Person

What Is PayNearMe? 2

• What Is PayNearMe?
• How Secure Is My Data?

How Do I know If My Payment Has Been Completed? 1

• How do I know if my payment has been completed?

Need Immediate Assistance? 1

• Where Do I Go For Immediate Assistance?

How Do I Request A PayNearMe Card or Barcode? 1

• How Do I Request A Card or Barcode?

Credit Card Payments 1

• Can I Pay With A Credit Card?

Debit Card Payments 1

• Payments Made Using A Debit Card

Bank Account Payments 1

• Payments Made Using Your Bank Account

Text Payments 1

• Paying By Text / Smart Link