Customer Support Desk

Video Tutorials 8

• WELCOME TO THE AUTO CITY FAMILY
• HOW TO MAKE PAYMENTS
• 10 & DONE REFERRAL PROGRAM
• INSURANCE REQUIREMENTS
• LOAN CAR POLICY & DISCLOSURES

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Customer Benefits 4

• LOVE IT OR LEAVE IT PROGRAM
• CREDIT BUREAU REPORTING
• CUSTOMER SUPPORT DESK
• 10 & DONE REFERRAL PROGRAM

The Referral Wizard App 5

• INSTALLING THE APP
• REFERRING SOMEONE
• TRACKING YOUR REFERRALS
• USING THE WIZARD TO MANAGE YOUR CONCORDE ACCOUNT
• THE REFERRAL WIZARD VIDEO

Vehicle Service 6

• YOUR MAINTENANCE RESPONSIBILITIES
• DISCOUNTED OIL CHANGES
• CHECK ENGINE LIGHTS
• CHECK ENGINE LIGHTS
• BRAKES

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Limited Warranty Information 5

• GENERAL SUMMARY OF LIMITED WARRANTY
• LIMITED WARRANTY TERM
• HOW TO REQUEST A WARRANTY REPAIR
• WHAT IS COVERED BY YOUR LIMITED WARRANTY
• WHAT IS NOT COVERED

Air Bag Disclosure 1

• AIRBAG DISCLOSURE

Loan Car Policy 3

• CIRCUMSTANCES WHERE LOAN CARS MAY BE PROVIDED:
• REQUIREMENTS FOR USE OF A LOAN CAR:
• RESTRICTIONS REGARDING THE USE OF A LOAN CAR

Comprehensive & Collision Insurance 3

• CUSTOMER PROVIDED INSURANCE
• DEALER PROVIDED INSURANCE
• ACCIDENT PROCEDURES

Making Payments 10

• PAYMENT VIDEO
• LIST OF PAYMENT OPTIONS
• PAY IN PERSON
• PAY ONLINE USING YOUR COMPUTER, SMARTPHONE OR TABLET
• INTERACTIVE VOICE RESPONSE SYSTEM (PAY BY PHONE)

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10 & DONE REFERRAL PROGRAM 1

• ABOUT THE PROGRAM

Account Maintenance 2

• PAYING OFF YOUR ACCOUNT
• CHANGE OF ADDRESS / PHONE NUMBER / EMPLOYER