Our goal is to always provide the best possible customer service and the highest quality vehicles. The reality is, there may be occasions when we unintentionally fall short of that goal. On those rare occasions, we sincerely appreciate an opportunity to correct our missteps.
WHEN TO USE:
When issues do arise, we first ask that you contact the manager of the department involved to give them an opportunity to resolve your concerns. If a suitable resolution is not reached, our CUSTOMER SUPPORT DEPARTMENT is there to assist you further. They will do all they can to help resolve your concerns to your complete satisfaction.
HOW TO CONTACT SUPPORT:
OPTION A: If you have the REFERRAL WIZARD app on your smart phone, on the Home Screen, click on CONTACT US, and then on SUPPORT. You will be re-directed to our SUPPORT PORTAL where you can fill out and submit a SUPPORT TICKET.
OPTION B: On your phone, tablet or computer, please go to our website, www.autocitycredit.com and on the Home page, look for the tab labeled CUSTOMER SUPPORT PORTAL. You will be re-directed to our SUPPORT PORTAL where you can fill out and submit a SUPPORT TICKET.
OPTION C: To be re-directed to the support portal CLICK HERE
WHAT’S HAPPENS NEXT:
All support correspondence is conducted via email in an effort to ensure accuracy and so that information can be shared with individuals or departments that may need to assist with resolving the issue. Please be sure to regularly check the email you provide. A SUPPORT REPRESENTATIVE will contact you within 24 business hours or less of your ticket being submitted to get any additional information they may need. That representative will work on your behalf with the department(s) involved to reach a satisfactory resolution for all parties.
IMPORTANT NOTE: It is important that you maintain your account in good standing throughout the support process. A past due account is a breach of your contract, and doing so, substantially reduces the options available to the support department to resolve your issues.