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Knowledge base
Auto City Customer Handbook
Making Payments
15
WAYS TO MAKE YOUR PAYMENTS
WHAT IF I CAN'T MAKE MY PAYMENT?
CONSEQUENCES OF LATE PAYMENTS
DO WE REPORT TO THE CREDIT BUREAU?
Understanding How Your Payment Will Appear
View all 15
INSURANCE REQUIREMENTS
4
CUSTOMER PROVIDED INSURANCE
DEALER PROVIDED INSURANCE
ACCIDENT PROCEDURES
INSURANCE REQUIREMENTS
Vehicle Service
7
WHAT TO DO IF YOUR VEHICLE NEEDS SERVICING
YOUR MAINTENANCE RESPONSIBILITIES
CHECK ENGINE LIGHTS
CHECK ENGINE LIGHTS
BRAKES
View all 7
HELPFUL VIDEOS
8
WELCOME TO THE AUTO CITY FAMILY
10 & DONE REFERRAL PROGRAM
INSURANCE REQUIREMENTS
CUSTOMER MAINTENANCE REQUIREMENTS
LIMITED WARRANTY DISCLOSURE
View all 8
Account Maintenance
2
PAYING OFF YOUR ACCOUNT
CHANGE OF ADDRESS / PHONE NUMBER / EMPLOYER
Limited Warranty Information
5
GENERAL SUMMARY OF LIMITED WARRANTY
LIMITED WARRANTY TERM
HOW TO REQUEST A WARRANTY REPAIR
WHAT IS COVERED BY YOUR LIMITED WARRANTY
WHAT IS NOT COVERED
Customer Benefits
4
LOVE IT OR LEAVE IT PROGRAM
CREDIT BUREAU REPORTING
CUSTOMER SUPPORT DESK
10 for 10 REFERRAL PROGRAM
The Referral Wizard App
5
INSTALLING THE APP
REFERRING SOMEONE
TRACKING YOUR REFERRALS
USING THE WIZARD TO MANAGE YOUR CONCORDE ACCOUNT
THE REFERRAL WIZARD VIDEO
Need Immediate Assistance?
1
Where Do I Go For Immediate Assistance?
Routine Maintenance & Check Engine Lights
0
Air Bag Disclosure
1
AIRBAG and SAFTETY EQUIPMENT DISCLOSURE
10 for 10 REFERRAL PROGRAM
1
ABOUT THE PROGRAM